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How to create an account on 9HighPoker?
Simply download the safe & secure 9HighPoker software on desktop or mobile devices and follow the registration steps to create a free online account. You can also create an account directly from the web site by clicking on the REGISTER link at the top of the page.
What do I get as a new joinee?
9HighPoker offers a host of Offers to welcome new players such as Instant Bonus, Signup Bonus and Deposit Bonuses. Please refer to the Offers section of the web site to learn more about them
Why am I barred from playing? I reside at Assam/ Telangana/ Orissa.
As per guidelines and laws framed by certain states, domiciles from the states of Assam, Telangana, Orissa cannot play Poker. In accordance with the same law, players domicile of these states cannot play on www.9HighPoker.com . If found using tools of misinformation such players can be debarred and bear the liability of such actions upon themselves
How do I make a deposit?
Making a deposit is easy! Open the cashier by clicking on the 'Cashier' button at the right side of the 9HighPoker software. Then, click on the 'Deposit' tab. All available payment methods will be listed for you to make your deposit.
I don't see any emails from 9HighPoker.com, how can I find them?
We send you emails detailing the latest deals and hottest offers at 9HighPoker. If you are not receiving these emails, please check your spam or junk mailboxes and make sure 9HighPoker is added to your safe senders list.
Is it possible to play on a Mac computer?
To play on a Mac computer, please download the Mac compatible software from the web site. Be sure to install the ADOBE AIR runtimes first. These are available from the links in the footer of the web site on each and every page.
What about Linux computers?
To play from a Linux computer, click on the INSTANT PLAY link to load the game client in your browser. You should have the FLASH PLAYER installed for your browser to play.
I forgot my password, how can I get a new one?
You can reset your password manually by going to the main software screen, and clicking on ‘Forgot Password’. Enter your information and a link to change your password will be emailed to your registered 9HighPoker email address. If you receive an error message, please contact us with your full name and address and we will help you get back in the game.
How can I change my personal details?
If your email or mailing address have changed, then you will need to update the details of your personal account Contact us via chat, email or phone to be in touch with a support representative who will go through a verification process with you and update your account details.
How do I access my account information?
View your account information by clicking on the 'My Account' button at the top left corner in the software, or contact us to verify any details that you do not see listed.
How can I make a withdrawal? Are there any restrictions?
Withdrawals can be made through the cashier in the software, accessible by clicking on the ‘Cashier’ button at the bottom right, then by clicking on the withdrawal tab. Methods through which you can make a withdrawal will be displayed on the left. After selecting your payment method, information stating whether any limits or restrictions for your withdrawal will be displayed.
Can I change my screen name at 9HighPoker?
We do not allow change to a screen name on 9HighPoker. If you wish to change your screen name, you will have to create a new account and complete all the formalities associated with creating a new account.
Where can I check my hand history?
View your hand history by clicking the ‘My Account’ button at the top left corner of the software, then select either ‘Cash Table History’ or ‘Tournament History’.
Where can I watch a Replay of my poker hand?
You can use our powerful Video Replayer to replay your poker hands in which you have participated. To access the video player, click on the VIDEO icon on the lobby or the camera icon on the table to access the video player.Follow the instructions provided to choose the hand to play the hand you wish.
How can I change the time on the software?
Set the time of the software to either your local time or the server time (default setting) by clicking on the down facing arrow in the top right corner of the software. From here you can select your preferred time.
Can I play for free?
Yes! Select ‘Cash Tables’ in the software and scroll down to ‘Play Money’, where you can join tables and play for free.
I was disconnected during a tournament. What do I do now?
If for any reason you lose your connection while playing a tournament, the action will continue, unfortunately, without you. Your blinds and antes will be posted automatically. Log back into the software as soon as possible to continue to play. If you are unable to reconnect, you will be blinded/anted out of the tournament. If the issue persists, please contact us
I am having connectivity issues, what should I do?
Disconnect your modem and/or restart your computer. You may want to speak with your Internet provider regarding your connectivity. If the issue persists, please contact Support.
What happens if there is a software malfunction?
In the event of a malfunction, 9HighPoker’s liability shall be to the amount of money wagered on the table by the player who suffered the malfunction and where the malfunction is acknowledged by 9HighPoker to have been caused by a technical error. The issue will be dealt on case to case basis.
The chat feature on poker tables is great! Are there any rules?
You are free to chat with other players. Offensive and inappropriate language will not be tolerated and could result in a permanent ban from chatting or a permanent ban on your account.
Does 9HighPoker have a code of conduct?
We at 9HighPoker would like all our members to enjoy their time here at 9HighPoker. The following rules of conduct are therefore applicable to ensure all members have a pleasant experience at 9HighPoker.
Having multiple accounts on the site is not acceptable. 9HighPoker reserves the right to terminate any and all such accounts without any notice.